SaaS refund policy
Operator: GUREVEIL · Woo-jeong Hong
SaaS refund policy
Cancel future renewals in the CREEM customer portal, accessible from the profile menu → Plan → Manage subscription. You retain Pro until the paid period ends. Cancellation does not itself request a refund.
Request a refund by emailing MOALIER support with your account email, CREEM order ID and reason. We reply within 3 business days. Duplicate charges, incorrect charges and inability to access the purchased service can be reported the same way.
Pro subscriptions, monthly or yearly, are fully refunded if you ask within 14 days of your first payment. A yearly renewal charge is also fully refunded if you ask within 14 days of the renewal. Outside these 14 days, and for monthly renewals, we do not refund or prorate unused time; after you cancel you keep Pro until the paid period ends. Duplicate or incorrect charges, and charges for a service you could not use because of a problem on our side, are refunded regardless of timing. Refunds are processed by CREEM, our Merchant of Record, to your original payment method.
Mandatory consumer rights remain in force. Where a statutory withdrawal period applies, digital-service exceptions may depend on your consent to immediate supply and actual use. The CREEM Buyer Terms also apply to your purchase.
Extra storage is part of the Pro subscription. Reducing its quantity changes the next renewal and is not automatically a refund for the current period. For mistaken or duplicate add-on charges, request a refund through support. This SaaS policy does not govern advertising budgets purchased from another service.